FREQUENTLY ASKED QUESTIONS
How do I book an appointment with a therapist as a new client?
Visit www.wehelpnola.com.
Click on the "Therapy Booking" tab under the main menu.
The first list will outline “Clinicians Accepting New Clients” with pictures and bios of all WeHelp NOLA clinicians currently able to take on new clients (that’s you!).
Options for Tele-Therapy or In Person based on the clinician will be listed underneath their name!
Once you have chosen a therapist, click the tab under their bio labeled “Schedule Appointment’
Select: Psychotherapy: New Clients
Once you are taken to your therapist's calendar scheduling page, you can filter based on date and time and get your session on the books!
Please make sure you are using the same name (ie. not signing up under different nicknames, different spellings, etc.) and email each time you sign up to avoid confusion.
How do I book an appointment with a therapist as an existing client?
Visit www.wehelpnola.com.
Click on the "Therapy Booking" tab under the main menu.
The first list will outline “Clinicians Accepting New Clients” with pictures and bios of all WeHelp NOLA clinicians currently able to take on new clients.
Scroll down to the bottom of the “Clinicians Accepting New Clients” list, and in between the bottom of that list and the beginning of the list of “Clinicians Currently NOT Accepting New Clients” you will find the area to schedule as an existing client.
Select: Psychotherapy: Existing Clients and hit Book.
Once you are taken to your therapist's calendar scheduling page, you can filter based on date and time and get your session on the books!
What information do I need to book?
All you will need to fill in during sign up is basic contact information! From there you will receive a confirmation email, confirming the date and time of the appointment booked. Your clinician will personally contact you to give further instruction on how to sign-up for the tele-therapy platform they are utilizing (Zoom, etc.).
*If you do not receive any information from your therapist on how to organize your first session at least 12-24 hours prior, please contact olivia@wehelpnola.com*
How many appointments do I get per month?
Each client is allotted 2 therapy sessions per month.
What if I need to reschedule?
Simply open your initial confirmation email, on the bottom you will see selections to “change/cancel” your appointment. This will direct you to our scheduling assistant and allow you tore schedule to another open date and time up to 24 hours before your session. *Please note, you are unable to reschedule in our system within 24 hours of your scheduled appointment, any cancellations or reschedules within 24 hours of appointment is considered a late cancel*
What if I need to cancel/what is the cancellation policy?
We adhere to a 24-hour cancellation policy. If you do need to cancel before the 24 hours prior to the appointment, simply access your confirmation e-mail and hit the "cancel" tab at the bottom. You are unable to cancel in our system within 24 hours of your scheduled appointment, any verbal cancellations or reschedules within 24 hours of appointment is considered a late cancellation. Late cancellations or no shows will count towards your two allotted sessions for the month, unless in cases of emergency. If it is a case of emergency, reach out to olivia@wehelpnola.com or your therapist and we can discuss reimbursing sessions to your allotment. If you no show or late cancel multiple times, your services are liable to be suspended for the month.
Please be considerate of your therapist's time and our resources!
What will this cost?
Nothing! All of our services, including therapy, are free to the client! We do encourage a $20 donation to all therapists for all of their amazing time and hard work, especially as they work for WeHelp on a lower scale in order to make these services so accessible, but this is NOT required! Give more, give less, give nada, we're just happy to have you!
How do I donate to my therapist?
You will receive a feedback survey email 48 hours after your session with a link to donate to your specific therapist if you wish. Don't want to wait? You can donate via Venmo to @wehelpnola, just make sure to include your clinicians name in the memo line!
What if I didn’t have a positive experience with my therapist?
Your feedback, experience, and support is most important to us! It is certainly possible sometimes you just won’t vibe with a particular clinician comparatively to others, and finding a lasting relationship won’t always be perfect on the first try! We have a diverse list of therapists to choose from, so do not hesitate to try a different therapist in this case. A feedback survey is sent to all clients after their session, and we encourage you all to be vocal in both your positive and negative feedback regarding your experience, your clinician, and the process. If your session was especially negative, please make sure to detail your experience in our survey or contact Olivia directly. This allows us to monitor our staff professionally, protect you all, and maintain full anonymity.
How do I see what wellness studio discounts I can utilize?
Our participating studios list is vast and ever growing! We do currently have a some of our participating studios, classes, etc. listed under the "services" tab on our website. If you are interested in any of the services listed, please email olivia@wehelpnola.com or follow the steps provided under the service and we will send you the information necessary to utilize that specific free class, membership, etc. and keep you posted on all additions!
Follow us on social media @wehelpnola to stay in the loop of all of the upcoming events, fundraisers, and participating businesses we work with.
For any further information, questions, or concerns email olivia@wehelpnola.com or call/text 301-461-8846