FREQUENTLY ASKED QUESTIONS

How do I book an appointment with a therapist?

-Visit www.wehelpnola.com. 
-Click on the "Therapy Booking" tab on the top of the page.
-The first list will outline “Clinicians Accepting New Clients” with pictures and bios of all WeHelp NOLA clinicians currently able to take on new clients (that’s you!). 
-Options for Tele-Therapy or In Person based on the clinician will be listed underneath their name!
-Once you have chosen a therapist, click the tab under their bio labeled “Schedule Appointment’
-Select: Psychotherapy: New Clients
-Once you are taken to your therapist's calendar scheduling page, you can filter based on date and time and get your session on the books!

What information do I need to book?

All you will need to fill in during sign up is basic contact information! From there you will receive a confirmation email, confirming the date and time of the appointment booked. Your clinician will personally contact you to give further instruction on how to sign-up for the tele-therapy platform they are utilizing (Zoom, etc.).

*If you do not receive any information from your therapist on how to organize your first session at least 12-24 hours prior, please contact olivia@wehelpnola.com.

How many appointments do I get per month?

Each client is allotted 2 therapy sessions per month. 

What if I need to reschedule?

Simply open your initial confirmation email, on the bottom you will see selections to “change/ cancel” your appointment. This will direct you to our scheduling assistant and allow you to reschedule to another open date and time up to 24 hours before your session. Please note, you are unable to reschedule in our system within 24 hours of your scheduled appointment, and any late cancellations will be considered one of your allotted two sessions for the month. 

What if I need to cancel?

We adhere to a 24-hour cancellation policy. If you do need to cancel before 24 hours prior to the appointment, simply access your confirmation e-mail and hit the "cancel" tab at the bottom. If you cancel within 24 hours or no-show the appointment multiple times, unless in cases of emergency, your services are liable to be suspended for the month. Please email or call Olivia at the number provided below in case of such an emergency. Keep in mind open (unbooked) appointments remain open in our scheduling software up to 12 hours prior to the appointment time listed. That means if you book within that 12 hour block, you will not be able to cancel within that time frame. Please be considerate of your therapist's time and our resources.

What will this cost?

Nothing! All of our services, including therapy, are free to the client! We do encourage a $20 donation to all therapists for all of their amazing time and hard work, especially as they work for WeHelp on a lower scale in order to make these services so accessible, but this is NOT required! Give more, give less, give nada, we're just happy to have you!

How do I donate to my therapist?

You will receive a feedback survey email 48 hours after your session with a link to donate to your specific therapist if you wish. Don't want to wait? You can donate via Venmo to @wehelpnola, just make sure to include your clinicians name in the memo line!

What if I didn’t have a positive experience with my therapist?

Your feedback, experience, and support is most important to us! It is certainly possible sometimes you just won’t vibe with a particular clinician comparatively to others, and finding a lasting relationship won’t always be perfect on the first try! We have a diverse list of therapists to choose from, so do not hesitate to try a different therapist in this case. A feedback survey is sent to all clients after their session, and we encourage you all to be vocal in both your positive and negative feedback regarding your experience, your clinician, and the process. If your session was especially negative, please make sure to detail your experience in our survey or contact Olivia directly. This allows us to monitor our staff professionally, protect you all, and maintain full anonymity. 

How do I see what wellness studio discounts I can utilize?

Our participating studios list is vast and ever growing! We do currently have a some of our participating studios, classes, etc. listed under the "services" tab on our website. If you are interested in any of the services listed, please email olivia@wehelpnola.com or follow the steps provided under the service and we will send you the information necessary to utilize that specific free class, membership, etc. and keep you posted on all additions!

Follow us on social media @wehelpnola to stay in the loop of all of the upcoming events, fundraisers, and participating businesses we work with.

For any further information, questions, or concerns email olivia@wehelpnola.com or call/text 301-461-8846